Activation help
Use this page to complete activation correctly. Desktop access is unlocked only after account + activation key verification.
Required flow
- Create account on Sign in / Create account.
- Buy Pro/Live Pass (or start trial) from Pricing.
- Get key from Lemon Squeezy purchase email or customer portal.
- Enter key on Activate licence.
- Open desktop app and sign in with same email.
Where to find activation key
- Purchase confirmation email from Lemon Squeezy.
- Customer portal order history (invoice + key details).
- If missing, use mail support link from Activate page.
Common issues
- Invalid key: Copy exact key format
XXXX-XXXX-XXXX-XXXX. - Device limit reached: Deactivate old device or upgrade plan.
- Session expired: Sign in again before activating.
- Service unavailable: Retry after 1-2 minutes and verify API status.
Need manual help?
Contact support@gapmap.app with your account email and order ID.